When you live in an apartment there is usually some form of ground rent to pay to the landlord who owns the freehold – the land on which your apartment block is built. On top of this comes monthly service charge for a management or facilities company to look after the grounds, any external buildings such as garages or waste collection points. They are also contracted to maintain all the gardens and communal spaces. Usually the landlord/s will use one property company to deal with all the regular site maintenace and another group dedicated to the green spaces and gardens. With rental apartments it is critical that the facilities management team are completely honest, trusworthy, fully trained and experienced – they have to enter properties to fix all kinds of problems from misbehaving plumbing and central heating to windows or guttering that needs repairing. Getting the right team takes time and a lot of research!