Terms & Conditions
WEBSITE TERMS AND CONDITIONS
This website brought to you by Property Problems Solved LLP (‘we’ or ‘us’) trading as Property Problems Solved, a limited liability partnership (No OC332996) registered in England and Wales whose registered office is at 1138-1140 Christchurch Road Boscombe East Bournemouth Dorset BH7 6DY. VAT Number [here]
Please click here to download a copy of our Terms and Conditions, Privacy Policy and Forum Rules.
IF YOU USE THIS WEBSITE YOU AGREE TO BE BOUND
BY THESE TERMS AND CONDITIONS
WE ACCEPT NO LIABILITY FOR THE CONTENT CONTAINED IN THIS WEBSITE
YOU SHOULD SEEK PROFESSIONAL ADVICE BEFORE TAKING ANY ACTION
1. Definitions
‘Affiliates’ mean third party providers who provide Content or advertise their services on the Website
‘Content’ means the content and information available at the website and / or any other information provided by us, our advertisers or affiliates by electronic or other means
‘Terms and Conditions’ means these Terms and Conditions, our Privacy Policy and Forum Rules which may from time to time be updated
‘Website’ means this website available at [url] and web pages controlled or provided by us
2. Terms and Conditions and Updating
If you do not accept these Terms and Conditions you should not use this website.
From time to time we update these Terms and Conditions. We suggest that you regularly check this page at [url] to see if there have been any updates.
Your continued use of our Website constitutes acceptance of these Terms and Conditions and any subsequent variation thereof.
3. General jurisdiction disclaimer
This site applies to England and Wales only and is targeted at residents of England and Wales only. If you are not a resident of England and Wales DO NOT USE THIS SITE.
4. General disclaimer of liability for all content
All Content is provided to you for general information only. We are providing this site on an 'as is' basis and make no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties.
The Content provided by us in the Website is no replacement for professional legal or expert advice on your particular situation. You should always seek advice from an appropriate expert before taking any action or relying on the advice in the Website. In particular no relationship of Advisor and Client shall arise from between you and us.
In addition we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site or as to the suitability of the Content or its fitness for purpose. The information contained in this site may contain technical inaccuracies or typographical errors.
We also make no representations or warranties that the Website or the Content are free from viruses, spyware or other malware which may be harmful to your technology.
All our liability howsoever arising for any such inaccuracies, errors or malware is expressly excluded to the fullest extent permitted by law.
Neither we nor any of our members, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
5. Specific Exclusion of Liability for Affiliates
We are a marketing intermediary and have no control over our Affiliates. We do not monitor verify or endorse the Content provided by our Affiliates. Before relying on our Affiliates’ advice or contracting with our Affiliates you should satisfy yourself that you agree to their terms and conditions.
We accept no liability for our Affiliates or their products, services or advice. Nothing in the website is and shall deemed to be advice or a recommendation to purchase a particular product or service
Furthermore we accept no liability or responsibility for content or information of our Affiliates’ websites or other websites to which we link
6. Statutory Rights & Limit on Liability
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
In relation to any other claim not covered by the exclusions and disclaimers in these Terms and Conditions, our liability is limited to an aggregate of £100 for any claim made against us.
7. Privacy Policy and Data Protection
We take your privacy very seriously. Our Privacy Policy, available here, forms part of these Terms and Conditions. Please read our Privacy Policy carefully as this contains important information about how we will use your personal data.
8. Forum Rules
Our Forum Rules, available here, form part of these Terms and Conditions.
9. Copyright and Intellectual Property
The trade marks, brand names, product names and titles, copyrights and other intellectual property used in this site belong either to us, our Affiliates or Licensors. Other than specified in these Terms and Conditions no permission is given in respect of the use of any of them and such use may constitute an infringement of the holder's rights.
You are allowed to download and print Content from the Website for your own personal non commercial use provided the Content is not distributed copied or otherwise disseminated.
10. Severability
Should any term clause or statement in these Terms and Conditions (or part thereof) shall be found to be invalid, ineffective or unenforceable, the invalidity or ineffectiveness of such a term of condition (or part thereof) shall not effect any other term or condition in these Terms and Conditions which shall remain in full force and effect.
11. General
The construction, validity of these Terms and Conditions shall be governed by English Law and you agree to submit to the jurisdiction of the English courts.
Our failure or delay to exercise or enforce any right in these Terms and Conditions does not waive our right to enforce that right
Unless expressly stated to the contrary, the Contracts (Right of Third Parties) Act 1999 is expressly excluded
Access to the site may be suspended and we may terminate users use of site at any time for any reason. The exclusion clauses and disclaimers shall survive such suspension or termination.
PRIVACY POLICY
This website is brought to you by Property Problems Solved LLP (‘we’ or ‘us’). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, we are the 'data controller' (ie the partnership who is responsible for, and controls the processing of, your personal data).
1. Personal data we may collect about you
We will obtain personal data about you such as your name, address, opinions, email address whenever you complete an online form.
For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, or contact one of Affiliates.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us improve and personalise our service to you.
2. How we may use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
• to help us identify you and any accounts you hold with us
• administration
• statistical analysis
• customer profiling and analysing your purchasing preferences
• marketing - see 'Marketing and opting out' below
• fraud prevention and detection
• billing and order fulfilment
• customising this website and its content to your particular preferences
• to notify you any changes to this website or our services which may affect you
• security vetting
• improving our services
3. Marketing and opting out
We may share your personal data with our Affiliates and organisations who are our business partners and we or they may contact you, unless you have asked us or them not to do so, by mail, telephone, SMS, text/picture/video message, fax, email, about products, services, promotions, special offers, charitable causes which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further 'Your rights' below.
4. Disclosure of your personal data
We may disclose your personal data to:
• other companies within our group
• our agents and service providers
• law enforcement agencies in connection with any investigation to help prevent unlawful activity
• our Affiliates and business partners in accordance with the 'Marketing and opting out' section above.
5. Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
• access to your account is controlled by password and username which are unique to you
• we store your personal data on secure servers
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
6. Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance).
7. Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his or her personal data
• receive on his/her behalf any data protection notices
• give consent to the transfer of his/her personal data abroad
8. Use of cookies
When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.
We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons:
• to recognise you whenever you visit this website
• to speed up access to this website (so you do not have to log on each time)
• to store your personal preferences
• to build a profile about you
• to better target our and our Affiliates’ marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.
For further information about cookies and how to disable them please go to: aboutcookies.org
9. Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
• put your request in writing
• include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
• attach a cheque in the amount of £10 made payable to Property Problems Solved LLP
• specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
• put your request in writing
• provide us with enough information to identify you (eg account number, username, registration details)
• specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
• put your request in writing (an email sent to (address) with a header that says 'Unsubscribe' is acceptable)
• provide us with enough information to identify you (eg account number, username, registration details)
if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone) please specify the channel you are objecting to.
10. Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@propertyproblemssolved.co.uk or you can write to us at 1138-1140 Christchurch Road, Bournemouth, Dorset, BH7 6DY or call us on 0845 481 0878. Our registered office is 1138-1140 Christchurch Road Boscombe East Bournemouth Dorset BH7 6DY
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.